If you have a Hide the Label account you can check the “Order history” for a record of the order. If you do have an order number, please verify that your email address is correct. If there is no recent order listed it is likely that your order was unsuccessful, please contact us at info@hidethelabel.com with details of the order you tried to place and we will process it manually for you.

Orders placed on a next day delivery service between Monday to Friday before 2pm GMT, will be delivered the next working day. Any orders placed after 2pm or on a bank holiday on this service will be delivered within 2 working days. Orders placed at the weekend will be dispatched on the following Monday. To receive your order on a Saturday service, you must place your order by 2pm on Friday.

Please visit our returns center by clicking on the link at the bottom of the page - All items to be returns to HIDE THE LABEL RETURNS 26 Ventnor Road, London, SE14 5QT