Frequently Asked Questions

Order Process

We accept American Express, Visa, Visa/Delta, Visa Electron, Maestro, MasterCard and PayPal. For more information please visit our Payment section.
No, you can check out as a guest on hidethelabel.com. Simply enter your email address on the Sign in page when you proceed to checkout and answer “no” when it asks “Do you have a password?”
If you are experiencing issues with hidethelabel.com please email us at info@hidethelabel.com. Please provide details of the issue you are experiencing including information about what device (Mac, iPhone etc) and browser (Google Chrome, Safari etc) you are using.
If you’d like to return an item from your order, it must reach us in its new, unworn state with its original tags and packaging either within 14 days from the date of receipt. On receipt of the returned item(s), your refund will be credited to the payment card used to make the purchase. Regrettably, any delivery costs will not be refunded (although some exceptions do apply) and we do not cover the cost of the returned items. For full details on returns, please go to the returns section on our website.
If you have a Hide the Label account you can check the “Order history” for a record of the order. If you do have an order number, please verify that your email address is correct. If there is no recent order listed it is likely that your order was unsuccessful, please contact us at info@hidethelabel.com with details of the order you tried to place and we will process it manually for you.

Delivery

We use both Yodel and Royal mail for all UK standard and next week-day deliveries.
We’re sorry but once your order has been placed it’s not possible to change your delivery choice.
Please allow 3-5 working days for standard delivery orders to arrive. If you have not received your parcel after this time, please email us at info@hidethelabel.com including your order number so we can investigate for you.
Orders placed on a next day delivery service between Monday to Friday before 2pm GMT, will be delivered the next working day. Any orders placed after 2pm or on a bank holiday on this service will be delivered within 2 working days. Orders placed at the weekend will be dispatched on the following Monday. To receive your order on a Saturday service, you must place your order by 2pm on Friday.

Returns

Please visit our returns center by clicking on the link at the bottom of the page - All items to be returns to HIDE THE LABEL RETURNS 26 Ventnor Road, London, SE14 5QT